Privacy Policy for AexirDigital LTD’s White-Label Food Ordering Applications
Last updated: 01/08/2023
Introduction
AexirDigital LTD (“we”, “us”, “our”) welcomes you to our suite of white-label food ordering applications (“Applications”, “Apps”). We are a company registered in the United Kingdom and are committed to upholding the principles of the General Data Protection Regulation (GDPR), respecting your privacy and ensuring the protection of your personal information. This Privacy Policy (“Policy”) outlines the types of information we collect, our use of that information, how we store it, who we share it with, and the rights you have in relation to the processing of such information.
1. Information We Collect
1.1 Personal Data: This includes identifiable data such as your name, address, email address, and phone number.
1.2 Device and Usage Data: This encompasses details about the device you use to access our Apps, including the IP address, geolocation, unique device identifiers, and other software or hardware information. It also includes information related to your usage patterns and interactions with our Apps.
1.3 Transaction Data: Details related to the orders you place using our Apps, including the type and quantity of items, delivery location, and other transaction details.
1.4 Communication Data: Any communications that we have with you, including when you email us or speak to us over the phone.
1.5 Marketing Data: Your preferences for receiving marketing communications from us.
1.6 Other Data: AexirDigital LTD may have access to further data required to provide and enhance the Apps and services.
2. Use of Collected Information
We use the information we gather for the following purposes:
2.1 To provide and improve the services you request, process transactions, and send related information, including confirmations and reminders.
2.2 To respond to your comments, questions, and requests, provide customer service and support, and send you technical notices, updates, security alerts, and administrative messages.
2.3 To monitor and analyse trends, usage, and activities connected with our Apps and services for marketing or advertising purposes.
2.4 To communicate with you about products, services, offers, and promotions, and provide news and information that we think will be of interest to you.
2.5 To comply with our legal obligations, settle disputes, and enforce our agreements.
3. Third-Party Services
Our Apps incorporate services provided by third parties, which may collect information that could identify you. The third-party services we currently use include:
• Google Firebase: https://firebase.google.com/support/privacy
• Stripe: https://stripe.com/privacy
• Glitch: https://glitch.com/legal
• Nash Delivery: (Please check the relevant privacy policy on the official Nash Delivery website)
4. Data Sharing and Disclosure
We may share your data under specific circumstances:
4.1 With third-party service providers, consultants, and other service providers who work on our behalf and require access to your information to carry out work on our behalf.
4.2 To comply with legal obligations or respond to lawful requests and legal processes.
4.3 To protect the rights and property of AexirDigital LTD, our agents, customers, and others, including enforcing our agreements, policies, and Terms of Service.
4.4 In an aggregated and/or anonymised form which cannot reasonably be used to identify you.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We have put in place physical, electronic, and managerial procedures to safeguard the information we collect. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Data Retention and Deletion
We retain your personal data for as long as necessary to provide our services and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Upon your request to delete your data, we will take reasonable steps to remove your data from our active databases. However, some information may be retained for specific purposes such as tracking orders for tax and financial auditing, dispute resolution, troubleshooting, enforcing user agreements, and complying with legal obligations.
7. Changes to This Privacy Policy
We may periodically update our Privacy Policy. We will notify you of any changes by posting the new Privacy Policy on this page and updating the ‘last updated’ date at the top of this Policy. In some cases, we may provide additional notice.
8. Your Rights
As a data subject, you have the following rights under the GDPR:
8.1 The right to be informed about the collection and use of your personal data.
8.2 The right to access the personal data we hold about you.
8.3 The right to have any inaccurate personal data we hold about you rectified.
8.4 The right to have your personal data erased where, for example, the personal data is no longer necessary for the purposes for which it was collected.
8.5 The right to object to your personal data being processed.
8.6 The right to have your personal data transferred to another data controller (data portability).
9. Contact Information
For any questions or comments about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal data, please contact us at: aexirdigital@gmail.com
By using our Apps, you agree to the terms of this Privacy Policy, and you consent to the collection, use, and sharing of data described herein. If you do not agree with this Policy, do not access or use our services or interact with any other aspect of our business.